In lieu of refunds, the organizers behind the Firestone Grand Prix of St. Petersburg have offered ticket buyers the opportunity to secure tickets to the 2021 event, or the three other IndyCar races Green Savoree Racing Promotions are scheduled to hold in 2020.
“Ticket Purchasers on file for the March 13-15, 2020 event may choose to defer their purchased tickets for use at the March 2021 Firestone Grand Prix of St. Petersburg,” GSRP wrote in an update posted to the official event website. “Alternatively, ticket purchasers may elect to receive a credit for the full amount paid plus an additional 10% to apply towards future Green Savoree Racing Promotions events, including, but not limited to, grandstand seating, general admission, camping, RV space, paddock access and pit passes at either the Mid-Ohio Sports Car Course, Honda Indy Toronto or Grand Prix of Portland. This 110% credit can be used in a single transaction during the remainder of the 2020 or 2021 season, subject to availability.”
GSRP expects to begin the ticket deferment or event change process by the end of the week.
“Ticket holders will receive detailed instructions and next steps via email Friday March 20, 2020,” it wrote. “Thank you for your continued patience.”
Sunday afternoon, GSRP provided an explanation for its ticket deferral or swap policy:
“On Saturday evening (March 14), 2020 ticket purchasers on file for the Grand Prix of St. Petersburg were notified of the credit being offered for the cancelled event. This communication was via email to each individual impacted, and posts were also placed on social media and the event website.
“This decision was not made lightly and was formed from research done across live sports, music and entertainment events nationally. It also considered unique temporary, purpose-built venues like ours which had events cancelled due to these extraordinary circumstances.
“The Green Savoree St. Petersburg LLC credit offer provides options to ticket purchasers and flexibility through 2021 that extend beyond the policy accepted and agreed to at the time of purchase, which is ‘No refunds or exchanges. All sales final.’ This policy is posted on the event website, the point-of-purchase ticketing system used and agreed to at time of purchase by customers, and on the back of each event ticket. The applicable language of the policy as printed on the event ticket is provided below, and is customary and standard in the industry.
“The COVID-19 pandemic is an unprecedented global event impacting us all. We hope our fans can understand and support us in this complicated situation.
“Below is an excerpt of the applicable language from back of event ticket:
‘I am not entitled to a refund, replacement ticket, or other event admission material, or to payment for any damages of any kind for any reason from IndyCar or GSSP or Andersen including, without limitation, lost/damaged ticket, cancellation, shortening, rescheduling, or other alteration of the event. All sales are final – no money refunded or exchanges.‘”